The successful resolution was conducted by Mediator Michael Kelliher of the National Mediation Board. The details of the agreement are to be released by the union.
The Communications Workers of America will be distributing details of the agreement to its members. The members need to endorse the agreement for ratification. This consideration by the Communication Workers of America is expected to occur in July, 2012.
Once the agreement is ratified, it will last until January 2017.